Shaboardz FAQ

Does Shaboardz have a store?

Yes we do – find us at E-Kruise in Kelowna!

Address: 1195 Richter St, suite 103, Kelowna, BC, V1Y 0H7 (Right across from the police station)

New store in Greater Vancouver coming soon.

Can I pay with PayPal or in another way?

Yes, you can pay with PayPal or other ways like e-transfer. If you can’t find a payment solution on our website that suits your needs then give us a call and we can send a PayPal or Stripe invoice directly to your email so you can pay in a way that works for you

E-transfers in Canada can be sent to: [email protected] – It’s best to call us first, so we can discuss the final cost of the product and arrange your order for delivery. Our phone number is: 604-250-9039

Cryptocurrency is also a payment option – we can send an invoice directly to your email to be paid with crypto. Scroll down the page to learn more about paying with Crypto.

Does Shaboardz have a location in the Greater Vancouver Area?

We’re working on a Greater Vancouver store & we’ll have more information in the coming weeks – stay tuned!

Are your electric longboards waterproof?

Our boards are water-resistant, not waterproof. Most our our boards have an IP rating of 54.

Summit XT & Rampage are exceptions with IP65 rating. We don’t recommend riding them in the pouring rain, but you wet roads generally don’t cause issue.

On our other boards, It’s best to stay out of the rain, avoid puddles and stay off roads that just got rained on. However, if you get caught in some light rain or ride through a puddle, by accident, it’s not going to kill your board. It’s just best to avoid these situations.

Drying roads that are still a little damp are acceptable to ride in and usually won’t cause issue.

Our warranty doesn’t cover water damage. We have stickers on the electrical components inside the boards that turn red if they’ve been exposed to water. If these stickers are red, the damage isn’t covered by our warranty. Riding in water is at your own risk. We have any of the parts you need in stock and available for purchase.

You won’t find any information about water resistance on the product pages for our boards because our warranty doesn’t cover water damage. We would rather be honest with our customers, rather than promote a product as water-resistant and leave you to pay for damage out-of-pocket if it breaks due to riding in water. We want to educate you on the best practices when it comes to taking care of your board and getting the longest lifespan possible.

How long will shipping take?

All orders placed within Canada are shipped from North Vancouver on the same or the next day. If we are out of stock at this location, customer orders will be shipped the next day from E-Kruise in Kelowna.

We use Purolator Ground services to fulfill most of our shipments. When you place an order you’ll receive an email from Purolator with your tracking information, within 24 hours. Small items like belts, esc’s, etc, are shipped express and arrive in 1-2 business days.

Shipping times within Canada generally* take 1-6 business days, based on your location.

USA orders

Orders placed in the US are Shipped 1-2 business after your order is placed. 

These orders are shipped from our location in Canada.

US orders are expected to arrive in 4-10 business days, depending on which part of the country you live in.

Other areas

For more information, check out out shipping policy:

What are the shipping times by Canadian province?

  • British Columbia: 1-2 business days (Vancouver & Kelowna – same day)
  • Alberta: 2-3 business days
  • Saskatchewan & Manitoba: 3-4 business days
  • Ontario & Quebec: 4-6 business days (usually takes 5 days)
  • Maritime provinces: 6-8 business days
  • Newfoundland & Labrador: 8-12 business days
  • Territories: 5-14 business days

Most of our customers live west of the Maritimes, so the general terms are based on the location of the majority of our business


Paybright is a third-party lender. Much like a bank, Paybright provides potential customers with a loan so they can purchase a product. Shaboardz doesn’t finance your board – Paybright does.

If you use Paybright to purchase a board, you pay them, not us. Just like a bank, Paybright will collect your personal information to qualify you for a loan. If you don’t pay the loan back, it directly affects your credit score.

If you’re interested in financing your new board – choose Paybright/ Make Payments as the payment option at checkout.

Get 0% interest on 3-month plans. You can also choose plans of 6 to 12 months in length, but there will be interest added to the price of the board. The interest rate is determined by Paybright.

How can I pay with Crypto?

You can now pay for your new electric skateboard or mountainboard with crypto!

When shopping on our website you’ll be able to select “Pay with Crypto” after you enter your shipping/billing information for your order – you’ll see the utrust logo as one of the payment options. After making the selection you’ll be redirected to the Utrust website where you have the option to pay with a variety of cryptocurrencies, which include: Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), Tether (USDT), Elrond (EGLD), Utrust (UTK) & Dash (DASH).

We can also send an invoice direct to your email & you’ll be able to pay the invoice with cryptocurrency. If this way makes more sense for you then give us a call: 604-250-9039

Utrust locks the value of these coins for 15 minutes based on the current value. Once you make the selection on which coin you’d prefer to pay with, you’ll have the option to Scan a QR code or copy the wallet address and manually send the payment from your wallet. Shaboardz will process your order just like any other and your new e-board will soon be on its way. Utrust pays Shaboardz in fiat currency, we don’t receive the crypto.

Can I get ticketed for riding an electric skateboard?

The short answer is NO.

Shaboardz has been in business for over two years and during that time none of our customers have been ticketed or had any negative interactions with police. We also do a lot of riding and commuting and we’ve never had a negative experience with the police.

If you’d like to read more on this subject, check out this article we wrote:

Will You Get Ticketed for Riding an Electric Skateboard in Vancouver?